Deskside Technician Ii

**Who we are** **What will you do?** - Supporting IT equipment in large corporate environment - Desktop/laptop tech support (Mac and PC) - Windows 7/10 operating systems - Support mobile devices, printers, scanners, wireless, VPN, etc. - IMAC Support - IT equipment Install/Move/Add/Change - Maintain repairs, spare parts, and components - Research and troubleshoot problems - Maintain system configurations and documentation - Track and resolve customer incidents and requests through the client's ticketing tool - Troubleshoot and resolve hardware and software issues for Windows devices - Backup, restoration, and migration of user data - Smart Hands support with networking, server, and telecommunications technologies - Printer and peripheral device support - Inventory management of IT assets including asset auditing - Ability to research and follow appropriate KB articles - Ability to work on-call and other after-hours support needs - May provide Executive support - Various other tasks associated with deskside services - May need to be available to provide support at other client locations as needed - Other duties as assigned **What do you need to succeed?** - Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware - Able to uphold a positive attitude at all times, even under stressful conditions - Experience supporting remote facilities and users - Excellent verbal and written communication skills - High level of professionalism and strong personal interaction skills - Ability to perform in-depth research and troubleshooting for complex technical issues - Ability to prioritize and complete all work tasks with mínimal supervision - Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds - Ability and willingness to learn new technologies - High School Diploma (required) - Deskside / Desktop / End User Computer experience, ideally in a corporate environment - Proven ability to handle challenging, rapid-response user support - Proven ability to balance, prioritize and organize multiple tasks **Desired Characteristics** - A+ Certification - Microsoft Certified Professional (MCP) - ITIL Foundations - Lean Six Sigma **What you'll get** - Work with brilliant minds, often within a global capacity; - Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; - Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. **Why we're different** - Brazilian and privately owned company; - Agility, flexibility, and innovation are in our DNA; - Flat organizational structure which enables faster communication and decision making; **Take a look for yourself** We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. **Key Responsibilities** - Face to Face IT support of users; - Hardware installation, movement and de-installation; - Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); - Maintain, analyze and solve end user computing problems both hardware and software; - Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's. - Software, patches and updates installation using MS SCCM; **Professional skills and required qualifications**: - Minimum of 3 Years" experience in an IT Support Role - Mastery in Windows 10 and MS Office 365 environment; - Hardware problems diagnose skills (PC's, laptops, printers etc.); - ITIL certification is an advantage and ServiceNow skills very welcome; - Knowledge of remote administrative tools in Windows 10 environment; - Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting; - Knowledge of SCCM - Working knowledge of Active Directory and Exchange; - Experience of Cisco desk phone system; - Familiar with printer and multi-functional devices connected to a network; - Willingness to learn new technologies; - Positive, helpful can do attitude and ability to work with others; - Strong communication skills, service delivery orientation; - Ability to cope with stress and workload; Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications