Operations Executive with E-commerce

2 weeks ago

Chembur Mumbai Maharashtra, India Aamrita Global LLP Full time

Aamrita Global LLP, BioFrost is a modern cold therapy pain relief brand offering 100% natural, science-backed solutions for muscle pain, joint stiffness, and recovery. With innovative products like Gel, Spray, and Roll-On, BioFrost is redefining pain relief for athletes, office professionals, and everyday users.

We are looking for a proactive and detail-oriented **Operations Executive** to join our growing team. This role is central to ensuring smooth day-to-day operations, from inventory management to logistics coordination, enabling BioFrost to deliver a seamless experience to customers across platforms.

**Key Responsibilities**
- **Order Management & Fulfillment**:

- Manage and process orders across Shopify, Amazon, and marketplaces.
- Coordinate with courier partners (NimbusPost, Bluedart, DTDC, etc.) for timely dispatch.
- Track shipments, resolve delivery issues, and ensure accurate status updates.
- **Inventory & Stock Control**:

- Monitor and reconcile stock levels across EasyEcom, FBA, and physical warehouses.
- Ensure accurate inwarding, purchase orders, and replenishments.
- Identify discrepancies and resolve them proactively.
- **Logistics & Vendor Coordination**:

- Liaise with logistics partners to optimize costs and service performance.
- Handle freight adjustments, weight reconciliations, and claims.
- Coordinate packaging, labeling, and warehouse support.
- **Process & Reporting**:

- Maintain accurate records of orders, invoices, returns, and stock adjustments.
- Generate daily/weekly MIS reports on sales, inventory, and operations.
- Support audits, compliance checks, and SOP implementation.
- **Customer Operations Support**:

- Respond to Customer Queries / Issues.
- Investigate and resolve missing, delayed, or misrouted orders.
- **Sales Team - Planning, Routing & Reporting**:

- Assist the sales team with route/beat planning, stock availability coordination, and operational support to ensure smooth market coverage.
- Track sales activities, consolidate reports (daily/weekly/monthly), and provide actionable insights/dashboards for management.
- Manage **facilities and office maintenance (FMS)**, including periodic service checks, equipment upkeep, and coordination/follow-ups with vendors for timely resolution.
- **Support marketing activities** by coordinating media events, exhibitions, stalls, banners, standees, and other promotional material requirements.

**Requirements**:

- 1-3 years of experience in e-commerce operations, logistics, or supply chain management.
- **Hands-on experience with EasyEcom OMS is a must.**:

- Familiarity with Shopify, Amazon Seller Central, and NimbusPost preferred.
- Strong Excel/Google Sheets skills for reporting and analysis.
- Excellent organizational and problem-solving skills.
- Ability to work independently, take ownership of tasks, and also collaborate effectively as a team player.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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