Ticketing Staff

2 weeks ago

Thiruvananthapuram Kerala, India AROOHA TRAVEL AND TOURISM Full time

Job Description: Ticketing Staff

Position: Ticketing Staff

Experience: Minimum 1 Year

Location: [Location]

Job Summary:
Key Responsibilities:
Ticket Sales and Reservations:
Handle ticket sales and reservations through various channels (online, in-person, phone).

Assist customers in selecting tickets based on their preferences and availability.

Process payments accurately and efficiently.

Customer Service:
Provide excellent customer service by addressing inquiries and resolving issues promptly.

Assist customers with special requests, such as seating arrangements or accessibility needs.

Maintain a friendly and professional demeanor at all times.

System Management:
Operate and maintain ticketing systems, ensuring data accuracy.

Update and manage customer information and booking details.

Troubleshoot and resolve any technical issues related to ticketing systems.

Event Coordination:
Coordinate with event organizers and other departments to ensure smooth operations.

Provide support during events, such as managing guest lists and assisting with entry.

Reporting and Documentation:
Maintain accurate records of sales and transactions.

Prepare daily, weekly, and monthly sales reports as required.

Ensure all documentation is completed and filed appropriately.

Promotions and Marketing:
Assist in the promotion of events and ticket sales through various marketing channels.

Provide information on promotions, discounts, and special offers to customers.

Qualifications:
Education: High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus.

Experience: Minimum of 1 year of experience in ticketing, customer service, or a related role.

**Skills**:Strong communication and interpersonal skills.

Proficiency in using ticketing software and Microsoft Office Suite.

Excellent organizational and multitasking abilities.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.

Working Conditions:
Schedule: Flexible working hours, including evenings, weekends, and holidays as required.

Environment: Office and event venues, with some standing and walking during events.

**Benefits**:
Competitive salary.

Health and wellness benefits.

Opportunities for professional development and growth.

Employee discounts on events and services.

Pay: From ₹20,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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