Ticketing Staff

2 days ago

Kochi Kerala, India SYSMANTECH Full time

Job Summary: The Ticketing Staff is responsible for providing exceptional customer service by assisting clients with booking, issuing, and managing tickets for travel, events, or other services. This role requires accuracy, efficiency, and a customer-focused approach to ensure a smooth and pleasant experience for all customers.

Key Responsibilities:

- Ticket Sales and Reservations:

- Provide detailed information on pricing, availability, seating (if applicable), schedules, routes, and promotions.
- Utilize and become proficient in relevant ticketing software, Global Distribution Systems (GDS) like Amadeus, Sabre, Galileo (for travel), or proprietary event ticketing systems.
- Handle cash, credit card, and other payment transactions, ensuring accurate reconciliation.
- Customer Service & Support:

- Serve as the primary point of contact for customer inquiries regarding ticket purchases, changes, cancellations, refunds, and general travel/event information.
- Resolve customer complaints, issues, and unexpected problems (e.g., flight delays, cancellations, lost tickets) with professionalism and efficiency, offering appropriate solutions and alternatives.
- Assist customers with special requests, such as seat assignments, baggage information, special assistance (e.g., for unaccompanied minors, passengers with disabilities), and upgrades.
- Maintain a high level of customer satisfaction through friendly, courteous, and helpful interactions.

Qualifications:

- Education: A degree or certification in Travel & Tourism, Hospitality, or a related field is a plus.
- Experience: Previous experience (1-3 years preferred) in a customer service, sales, or ticketing role, ideally within the travel, airline, or event management industry.
- Technical Skills:

- Proficiency in ticketing software and reservation systems (e.g., GDS like Amadeus, Sabre, Galileo; event-specific POS systems).
- Strong computer literacy, including Microsoft Office Suite.
- Ability to learn new systems quickly.
- Soft Skills:

- Excellent verbal and written communication skills.
- Strong customer service orientation with a pleasant and patient demeanor.
- Exceptional attention to detail and accuracy.
- Problem-solving and decision-making abilities, especially under pressure.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong organizational skills.
- Ability to work independently and as part of a team.
- Adaptability and willingness to work flexible hours, including evenings, weekends, and holidays, as required by the industry.

Whatsapp Your CV to +91 9846863401

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

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