Applications Support

**JOB DESCRIPTION**
The Global Credit Production Management Team at JPMorgan Chase is responsible for supporting proprietary technology platforms powering the Credit Trading business along with its user base of traders and sales personnel. The team supports front-to-back business functions, including client connectivity, high touch trading, pricing and analytics, algo trading, risk management, post trade and regulatory reporting.

This role is an exciting opportunity to join global Credit high touch production management group and this role will be the team contributor based out of Bangalore.

The role will require coverage on a shift basis which would be region specific. There would no night / late night shifts for this role. Weekend work will include ad-hoc basis firmwide events (Disaster Recovery testing, for example).

**Responsibilities**:

- Provide support to trading desk users and work on quick resolution.
- Troubleshoot priority incidents, facilitate blameless post-mortems.
- Work with development teams throughout the software life cycle ensuring sustainable software releases
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns
- Enthusiastic, self-motivated and inquisitive. Able to demonstrate a strong sense of ownership and personal accountability.
- Focused efforts on monitoring which would help in detecting the issues proactively
- Good communication skills.
- Work closely with global production management and technology teams and maintain high standards of support in resolving business queries

**Required qualifications, capabilities, and skills**
- Minimum 2-3 years of working experience in Application support
- Bachelor’s degree or equivalent experience in a software engineering discipline
- Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency
- Knowledge of LINUX/UNIX operating systems
- Knowledge of scheduling tools (Autosys, Control M)
- Basic Cloud knowledge - AWS Cloud Practitioner certified.
- Experience with database technologies, i.e., ability to query SQL
- Knowledge of development tools (Jenkins, Git, BitBucket)
- Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)

**Preferred qualifications, capabilities, and skills**
- Knowledge on Incident management, Change management and Problem management. ITIL certification would be an added advantage
- Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable. Previous experience / product knowledge of Credit business would be an added advantage
- Experience or knowledge of working in a DevOps / SRE model would be an advantage

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.