Dispatch Associate

3 days ago

Gurugram Haryana, India Barosi Full time

**Key Responsibilities**:

- ** Order Management**:Punch orders into the Warehouse Management System (WMS) based on channel requirements for Quick Commerce, E-Commerce, and Offline channels.
- ** Inventory Visibility**:Ensure accurate inventory tracking across warehouses and bins, providing real-time information to channel teams for order creation**.**:

- ** Cross-Functional Coordination**:Liaise with channel teams to schedule appointments and work with logistics teams to ensure timely deliveries, including last-mile connections with Field Executives (FEs) and customers.
- ** RTO/RTV Pickup**:Manage returns-to-origin (RTO) or returns-to-vendor (RTV) processes, including coordinating with logistics for returns to the warehouse.
- ** Sales Data Tracking**:Track and update primary sales data, keeping channel owners informed of order statuses and pending actions.
- ** Issue Resolution**:Track and resolve issues related to RTO/RTV, shortages, damage, expiry, rate mismatches, case mismatches, or incorrect product/destination deliveries, providing data and insights to channel owners.
- ** Listing Information**:Provide channel teams with necessary listing details such as MRP, case size, barcode, and HSN code.
- ** Finance Coordination**:Collaborate with the finance team to provide Credit Notes (CN) or shortage, damage, expiry, RTO cases, or rate discrepancies.

**Requirements**:

- Strong communication and coordination skills.
- Experience with Warehouse Management Systems (WMS) or similar platforms.
- Familiarity with Quick Commerce and E-Commerce operations is a plus.
- Ability to manage multiple tasks and prioritise effectively.
- Detail-oriented with excellent problem-solving skills.
- Experience in working with logistics and finance teams is an advantage.

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