Restaurant Captain

**Job Summary**:
ZOCA Café, Bhiwani is looking for an experienced and service-oriented **Restaurant Captain** to lead the front-of-house team in delivering exceptional dining experiences. As a Captain, you will be responsible for supervising service staff, managing the flow of operations, ensuring guest satisfaction, and maintaining the high service standards that ZOCA Café is known for.

**Key Responsibilities**:

- Welcome and seat guests in a professional and friendly manner.
- Supervise daily service operations on the restaurant floor.
- Allocate tables and manage reservations and walk-ins efficiently.
- Take orders accurately and ensure timely communication with the kitchen.
- Oversee the service team (waiters/stewards) and ensure adherence to service protocols.
- Maintain in-depth knowledge of the **multi-cuisine menu**, including ingredients and preparation methods.
- Upsell specials, combos, and chef’s recommendations to enhance guest experience and revenue.
- Resolve customer complaints or issues with professionalism and escalate major concerns to management.
- Ensure tables are turned around efficiently during peak hours.
- Conduct pre-service briefings to inform staff of daily specials and any service notes.
- Ensure proper billing, accuracy in POS entries, and coordinate with the cashier.
- Monitor cleanliness, grooming, and discipline among the service team.
- Assist in training and mentoring new staff as needed.

**Requirements**:

- Minimum 2-3 years of experience as a Captain or Senior Steward in a reputed restaurant.
- Experience in a **multi-cuisine or casual dining** setup preferred.
- Strong communication skills in Hindi and basic English.
- Good leadership, problem-solving, and team management abilities.
- Sound knowledge of restaurant service operations and guest handling.
- Polished appearance, excellent etiquette, and customer-first attitude.
- Familiarity with POS and basic billing software.

**Preferred Qualifications**:

- Diploma or Certification in Hotel Management / F&B Service (preferred)
- Knowledge of Bhiwani’s local customer preferences and dining trends is a plus

**Work Schedule**:

- Rotational shifts (Lunch and Dinner)
- Must be available on weekends, holidays, and festival seasons

**Salary & Benefits**:

- Competitive salary based on experience
- Daily staff meals
- Uniform provided
- Monthly incentives and performance bonuses
- Career advancement opportunities within ZOCA Group

**About ZOCA Café - Bhiwani**:
ZOCA Café is a leading multi-cuisine café chain offering a modern dining experience with a diverse menu ranging from Indian, Continental, Chinese, and Fusion delicacies. At ZOCA Bhiwani, we pride ourselves on offering vibrant service, great food, and a lively ambiance. Join us and be part of a dynamic hospitality team

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person