Patient Caller

18 hours ago

Chennai Tamil Nadu, India AaNine Healthcare Solutions Full time

**Job Vacancy**: Patient Callers

**Shift Timing**:06:00 PM to 03:00 AM

**Immediate Joiners Preferred**

**Work Environment: Office-based only**

**About AaNine Healthcare**:
As a leading healthcare business process service provider, AaNine Healthcare is dedicated to delivering high-quality, cost-effective solutions to our clients. With over two decades of experience in the healthcare industry, we understand the challenges and complexities of managing healthcare processes. We provide customized solutions tailored to meet the unique needs of each client.

At AaNine Healthcare, we take pride in our team of highly skilled and knowledgeable professionals. Our team includes experienced healthcare experts, IT professionals, and certified medical coders and billers. This diverse expertise allows us to offer a comprehensive range of services, including medical and HCC coding, revenue cycle management, referral management, medical record retrieval, provider data management, MRA chart review, and healthcare data analytics.

We prioritize compliance and adhere to strict security and privacy protocols to ensure the confidentiality and security of our clients' data. AaNine Healthcare is HIPAA compliant and undergoes regular third-party audits to maintain the highest industry standards.

We believe in continuous improvement and invest in the latest technologies and tools to enhance the efficiency and accuracy of our processes. Our continuous learning and development programs ensure that our team stays at the forefront of industry trends.

We are looking for a compassionate and detail-oriented Patient Caller to join our team at AaNine Healthcare. The Patient Caller will be responsible for contacting patients to provide information, address concerns, and facilitate communication between patients and healthcare providers. This role requires excellent communication skills, a patient-centric approach, and the ability to work effectively in a fast-paced BPO environment.

**Key Responsibilities**:

- Make outbound calls to patients to remind them of upcoming appointments, follow-ups, and medication schedules.
- Provide patients with information about their appointments, treatments, and healthcare services.
- Assist patients in scheduling, rescheduling, and canceling appointments as needed.
- Coordinate with healthcare providers to ensure appointment availability and patient needs are met.
- Address patient inquiries and concerns regarding their healthcare services and treatment plans.
- Escalate complex issues to the appropriate healthcare provider or department for resolution.
- Update and maintain accurate patient records in the healthcare management system.
- Ensure confidentiality and security of patient information in compliance with HIPAA and company policies.
- Collect patient feedback on their experiences with healthcare services.
- Document feedback and report to management for quality improvement.
- Adhere to all company policies, procedures, and healthcare regulations.
- Stay informed about updates in healthcare services and BPO industry standards.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

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