Commvault Backup Admin
6 days ago
Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.
**JOB DESCRIPTION**:
**Key Responsibilities**:
- _ Provide remote assistance to customers with their technical issues & queries. _
- _Maintain personal assigned incident queues, keeping customers updated regularly._
- _ Keep incident backlog and aged calls within defined ranges _
- _Maintain Customer Satisfaction levels to within or above defined range._
**Required Experience/Education/Qualifications**:
**Competencies**:
- Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), & Networking. They should have proven technical experience and sound troubleshooting methodology. They should have good communication skills and customer empathy. _
LI-VK1
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
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