Whatsapp Support and CRM Executive

5 days ago

Noida Uttar Pradesh, India Ariganic Food Pvt. Ltd Full time

**Key Responsibilities**
- **WhatsApp Support**:

- Respond to customer inquiries promptly via WhatsApp.
- Provide accurate information about products/services.
- Address and resolve customer concerns effectively.
- Maintain professionalism and empathy during all interactions.
- **Customer Relationship Management (CRM)**:

- Update and manage customer information in the CRM system.
- Track and follow up on leads generated via WhatsApp and other channels.
- Ensure timely follow-ups and reminders for clients.
- Generate and share daily/weekly reports on CRM activities.
- **Sales Support**:

- Assist customers in placing orders or scheduling services.
- Identify upselling and cross-selling opportunities.
- Collaborate with the sales team to achieve targets.
- **Coordination and Reporting**:

- Coordinate with internal teams (sales, support, logistics) for smooth operations.
- Share insights and feedback from customers to improve processes and offerings.
- **Compliance and Standards**:

- Adhere to company communication standards and policies.
- Maintain data confidentiality and security.

**Requirements**:

- **Educational Qualification**: [Minimum qualification, e.g., Graduate in any field]
- **Experience**: Prior experience in customer support or CRM is preferred.
- **Technical Skills**:

- Proficiency in WhatsApp Business tools.
- Knowledge of CRM software (e.g., Zoho, Salesforce, or HubSpot) is a plus.
- **Soft Skills**:

- Excellent written and verbal communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and manage time efficiently.

**Key Competencies**
- Customer-centric approach.
- Ability to handle high-pressure situations with patience.
- Tech-savvy with a quick learning ability.
- Attention to detail and organizational skills.

Pay: ₹13,720.65 - ₹35,770.47 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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