Academic Co-ordinator

1 day ago

Bidhannagar Kolkata West Bengal, India Medhavi Foundation Full time

**Executive
- Student’s Counseling & Enrollment**
- **About Us -**_

To deliver to the demand for industrial mobility, the future workforce in the higher education ecosystem needs to be groomed differently. **Medhavi Skills University (Sikkim)** is committed to catering to the need of the hour to prepare the youth to tackle the agility and volatility of the future workspace. To this mission, co-working with leading Industry Partners within and outside of India to design and implement demand-driven programmes embedding On Job Training / Learning in the Industry is our priority. We envision each Medhavian to be the leading face of tomorrow’s workspace.

**Medhavi Skills University (Sikkim) **has been established with the passage of the Medhavi Skills University, Sikkim Act 2021 in the Sikkim State Legislative Assembly on 29th June 2021. MSU aspires to establish a pioneering university model where corporates/ industries shall be the stakeholders and influencers in course curriculum design, program delivery, practical skills training, as well as, for providing on-the-job apprenticeship, with the following mission and vision.
- **Duties & Responsibilities**:_
- In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by our university programs.
- Provide comprehensive counselling to the prospects.
- Working with telephony and CRM systems
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
- Perform any other work / responsibility as assigned by the HOD from time-to-time basis.
- Be resposible for the adminstrative tasks as and when required.
- **Experience**:_
- 2 to 4 years of relevant work experience.
- Previous experience working as a counsellor in an education institute preferred
- **Skills & Abilities**:_
- Good English language ability
- Good English Communication Skills
- Proficiency in South-Indian languages is preffered
- Ability to speak clearly and articulately
- Patience and ability to manage complaint calls with a calm disposition
- Some amount of knowledge of call centre systems such as telephony systems, CRM Databases and Computer
- Willingness to learn and understand all the products and services offered by the university
- Ability to multitasking
- **Other Details**:_

**Location**: Kolkata

**Job Type**: Full-time

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Academic counseling: 3 years (preferred)

**Language**:

- English (preferred)

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