Customer Support

2 weeks ago

Bengaluru Karnataka, India Bhanzu (formerly Exploring Infinities) Full time

**About the Organisation**

Bhanzu is a Math EdTech company which has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors and is rapidly scaling across geographies with online live classes and games.

**About the Founder & CEO - Neelakantha Bhanu**

Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same directions. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.

He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

**Company Name** - Bhanzu formerly (Exploring Infinities)

**Working-**6 days

Mode
- WFO (Night Shift)

**Roles and Responsibilities**:
1. Act as a single point of contact and be the face of Bhanzu support for the customers.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.

**Requirements**:
1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.

Note:
1) Immediate joiners required
2) It's Individual contribution role

Pay: From ₹400,000.00 per year

Application Question(s):

- Are you comfortable working 6 days a week?
- Do you have your own laptop?
- Are you comfortable working on-site (HSR Layout, Bangalore)?
- Are you an immediate joiner?
- What is your level of proficiency in English? (none/conversational/professional)
- What is your current CTC?
- Are you comfortable working in the night shift (9 PM-6AM)?

Work Location: In person

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