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Back Office Executive

3 weeks ago

Manjri Pune Maharashtra, India HR Speaks Full time

**Responsibilities**:
**Telecalling (Inbound/Outbound)**:

- Contacting potential and existing customers based on provided leads to promote products and services.
- Handling inbound calls, addressing customer inquiries, and providing relevant information.
- Following up on leads and converting them into sales opportunities.
- Scheduling appointments for sales or service teams.

**Service Feedback**:

- Contacting customers post-service to gather feedback and ensure satisfaction.
- Documenting customer feedback and escalating any issues to the relevant department.

**Data Management**:

- Maintaining and updating customer databases with accurate information.
- Generating reports on sales calls, leads, and service feedback.
- Ensuring data integrity and confidentiality.

**Inventory Management**:

- Assisting in tracking and managing inventory levels of RO components and finished products.
- Generating inventory reports as required.

**Quotation and Invoicing**:

- Preparing accurate quotations for customers based on their requirements.
- Generating invoices for sales and services rendered.
- Maintaining records of quotations and invoices.

**General Back Office Support**:

- Providing administrative support to the sales and service teams.
- Handling basic office tasks such as filing, photocopying, and managing correspondence.
- Assisting with other ad-hoc tasks as required.

**Qualifications**:

- Any Graduate.
- Proven ability to communicate effectively over the phone.
- Basic understanding of sales and customer service principles.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Strong organizational and time-management skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Prior experience in tele-calling or back-office operations will be an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- What is your current location?
- What is your notice period?
- What is your current salary?

Work Location: In person