Us Accent Trainer

The Voice and Accent Neutralization Trainer is responsible for performing training needs assessments, delivering accent neutralization and communication skills training, creating learning materials, providing and/or contributing to learning design, and managing all phases of training interventions, including learning evaluations and ongoing coaching.

**Key Tasks and Responsibilities**:

- The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:_
- Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills.
- Speak and write using accurate grammar, good enunciation, and clarity of thoughts in training, coaching, and/or other business situations.
- Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
- Establish and maintain favorable relationships with stakeholders, learners, and management.
- Manage projects to achieve business objectives in a timely and accurate manner.
- Use solid analytical and decision-making skills to assess account performance gaps and learner needs.
- Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees
- Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs.
- Provide the necessary documentation and reporting for all classes facilitated
- Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning.
- Create relevant and valid assessments to effectively measure performance
- Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.
- Stimulate and sustain learner motivation and engagement in training and coaching.
- Provide clarification and effective feedback to learners & supervisors as needed.
- Evaluate and report on instructional and coaching effectiveness using a variety of measurement and reporting tools.
- Display strong reading comprehension, attention to detail, and typing skills (Keyboarding Skill 30 WPM, Accuracy of 90%).
- Comply with established ethical, moral, and professional policies established in the organization.
- Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and/or teams in the account.
- Participate in QA Calibration Sessions.
- Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
- Complete all personal continuing education courses and aid in managing completion for the site
- Conduct client-specific training, as needed.
- Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Complete multiple training tasks with high attention to details
- Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
- Show flexibility by being able to quickly adjust to frequent process and information changes
- Demonstrate emotional intelligence by handling work under pressure effectively

**Requirements**:

- Experience in Customer Service, Sales, Billing, and Technical Support preferred is a plus.
- Must score at least C1 in the Language Assessment upon hiring
- Must have excellent oral and written communication skills
- Must have the ability to identify communication skills gaps to help improve performance
- Must be experienced in instructional/curriculum design and development
- Must have the ability to implement training projects
- Must be willing to work on a flexible schedule (i.e. nightshifts)

**Job Types**: Contractual / Temporary, Freelance
Contract length: 6 months

**Salary**: ₹50,000.00 - ₹150,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Night shift

Application Question(s):

- Expected CTC

**Experience**:

- total work: 3 years (preferred)