Tl Bpo Operations

1 week ago


Bengaluru, India 2COMs Full time

Client is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to direct reports, enabling consistent high performance delivery
- Identify performance related issues, develop an action plan for improvement, implement corrective actions
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training programs
- Promote CLIENT values
- "walk the talk" and lead by example

**Key skills & knowledge**:

- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong oral and written communication skills
- Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
- Willingness to work in a flexible schedule

**Job Information**:
Salary

**300000 - 500000**
***

Work Experience

**Experienced**
***

City

**Bangalore**
***

State/Province

**Karnataka**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**560045


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