IT Executive/supervisor

Key Responsibility Areas (KRAs) of an ITEXE

1. IT Infrastructure Management

Objective: Ensure that the resort’s IT infrastructure is robust, secure, and always operational.

**Responsibilities**:
Oversee the installation, maintenance, and upgrade of servers, network systems, and hardware. IDS KNOWLEDGE is a must.

Maintain uninterrupted operation of internet connectivity, Wi-Fi access points, and LAN/WAN infrastructure.

Manage cloud and on-premises data center infrastructure.

Monitor system performance and troubleshoot issues proactively.

Coordinate with external vendors for infrastructure support and upgrades.

2. Hotel Systems Administration

Objective: Manage and support critical hotel operation systems.

**Responsibilities**:
Administer Property Management System (PMS) such as Opera, Protel, or eZee FrontDesk.

Support POS (Point-of-Sale) systems in restaurants, bars, and retail outlets.

Manage interface integrations between PMS, POS, CRM, and third-party systems (e.g., payment gateways, key card access, guest apps).

Ensure Business Intelligence tools and reporting platforms are functioning optimally.

3. Data Security & Compliance

Objective: Ensure data security, privacy compliance, and risk mitigation.

**Responsibilities**:
Implement and enforce cyber security protocols, firewalls, antivirus, and intrusion detection systems.

Maintain backup and disaster recovery systems.

Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS).

Conduct periodic IT audits and vulnerability assessments.

Train staff on information security awareness.

4. Guest-Facing Technology Support

Objective: Enhance guest experience through seamless and innovative technology.

**Responsibilities**:
Ensure high-speed internet/Wi-Fi coverage throughout the resort.

Manage IPTV systems, smart room controls, in-room tablets, or voice assistants.

Troubleshoot guest technology issues promptly and courteously.

Implement and maintain digital check-in/check-out solutions and guest mobile apps.

5. IT Budgeting & Procurement

Objective: Plan and manage IT expenditures efficiently.

**Responsibilities**:
Prepare and manage annual IT budget.

Evaluate and recommend technology purchases, upgrades, and vendor contracts.

Track IT asset inventory (hardware, software, licenses).

Ensure cost-effective sourcing of IT supplies and services.

6. Team Leadership & Staff Support

Objective: Lead IT staff and support internal departments.

**Responsibilities**:
Manage and train the IT support team.

Ensure proper functioning of staff communication tools (IP phones, radios, internal messaging apps).

Set SLAs (Service Level Agreements) for response and resolution times.

7. Technology Strategy & Innovation

Objective: Drive digital transformation and strategic improvements.

**Responsibilities**:
Identify and implement emerging hospitality technologies.

Recommend system enhancements based on operational feedback and technology trends.

Support digital marketing initiatives with tech tools and analytics platforms.

Align IT strategy with the resort’s business objectives.

8. Vendor and Contract Management

Objective: Maintain productive relationships with technology partners.

**Responsibilities**:
Manage contracts and performance of IT service providers, hardware vendors, and software vendors.

Evaluate service levels and renewals of support agreements and licensing.

Liaise with telecom providers, surveillance system providers, and guest entertainment system vendors.

9. Surveillance, Access Control & Safety Systems

Objective: Oversee electronic safety and monitoring systems.

**Responsibilities**:
Maintain and monitor CCTV systems, access control, and electronic key card systems.

Support integration of IT with security systems (e.g., fire alarms, emergency response).

Ensure uptime and recording integrity of surveillance systems.

10. Sustainability & Green IT Initiatives

Objective: Promote energy-efficient and eco-friendly IT practices.

**Responsibilities**:
Implement power-saving settings, e-waste disposal policies, and cloud solutions.

Support digital processes to reduce paper usage (e.g., e-billing, e-menus).

Summary Table: Key KRAs at a Glance
- KRA | Key Focus |
------ | -------------------------------- |
- IT Infrastructure | Network, servers, hardware |
- Hotel Systems | PMS, POS, interfaces |
- Data Security | Firewalls, compliance, DR |
- Guest Tech Support | Wi-Fi, IPTV, smart rooms |
- Budget & Procurement | Planning, purchases, inventory |
- Team Leadership | IT support, training, SLAs |
- Strategy & Innovation | Tech upgrades, alignment |
- Vendor Management | Contracts, SLAs, procurement |
- Surveillance & Access | CCTV, key card, alarms |
- Sustainability | Green IT, digital transformation |

Technical Checklist for IDS Expertise

For assessing or preparing for the IT Manager role

1. System Design & Architecture

[ ] Understands NIDS vs HIDS and can design hybrid IDS architecture.

[ ] Able to plac