Telecalling Executive

17 hours ago

Aishbagh Lucknow Uttar Pradesh, India Ikon Organic Private Limited Full time

The Telecalling Executive is responsible for making outbound calls to potential and existing customers to promote products, services, or gather information. They play a key role in generating leads, building customer relationships, and achieving sales targets. The Telecalling Executive must have excellent communication skills, a persuasive attitude, and the ability to handle customer queries and objections effectively.

**Key Responsibilities**:

- **Outbound Calls**:

- Make outbound calls to prospective and existing customers to promote products or services.
- Explain product features and benefits, answer customer queries, and address concerns.
- Persuade customers to make a purchase or schedule an appointment for further consultation.
- **Lead Generation**:

- Identify potential customers and generate leads through cold calling and other methods.
- Qualify leads based on defined criteria and forward them to the sales team for follow-up.
- Maintain a detailed database of all interactions with customers and leads.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Handle customer complaints and escalate issues to the appropriate department when necessary.
- **Sales Targets**:

- Achieve monthly and quarterly sales targets set by the management.
- Track and report on sales performance and call outcomes.
- Develop strategies to improve sales and customer engagement.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, sales, and other relevant data.
- Prepare and submit regular reports on call activities, sales performance, and customer feedback.
- Ensure data integrity and confidentiality in accordance with company policies.
- **Team Collaboration**:

- Collaborate with team members and other departments to achieve common goals.
- Participate in team meetings, training sessions, and performance reviews.
- Share feedback and insights to help improve processes and customer experience.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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