High Value Payments

**Job Title
- **NCT, Payments Processing Operator**

**Location
- Bangalore, VTP Electronic City**

**Role Description**

The Payments Processing Analyst is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Payments Processing Analyst undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, they should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the bank or for our clients.

The Payments Processing Analyst may also be in direct contact with clients in relation to payment processing offered by the bank, if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Process payments adhering to procedures and cut-off times.
- Ensure quality/quantity of processing is maintained as per the SLA i.e. to maintain internal error

rate less than 0.33% and hard errors at 0 %
- To ensure that payment are repaired in a timely manner.
- To escalate any process related ambiguities to their respective supervisors or manager for

clarification.
- To have adequate knowledge of the clearing systems.
- Adherence all relevant group policies and procedures.
- Clear understanding of formatting money transfer payments.
- To update one self regularly on system and process related changes.
- Analyse errors to prevent reoccurrence.
- Provided assistance to training.
- Possess basic understanding of Payment gold standard and STARC guideline
- Contribute to innovation.
- Escalate issues to supervisors and managers as per the escalation procedure.
- Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.
- Ensure that all procedures laid down for Payment processing are adequately followed. Ensure

compliance of internal regulations.
- To communicate all potential business opportunities which have been identified in the course of

regular transaction and to assist the management in the efforts for business development.

**Your skills and experience**

Swift Payments Experience

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.