Executive - Voice/non Voice- Bhopal

5 days ago

Bhopal Madhya Pradesh, India Hexaware Technologies Full time

**Details for Voice Profile**:
**Responsibilities**:

- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.

**Criteria**:

- Should be ready to work in flexible shifts (US shifts majorly) - 24
- 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.

**Soft skills**:

- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers’ effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customer’s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.

**Eligibility**:
**Qualification - HSC and Above**

**Experience - Fresher or Experienced can apply**

**Others**:
**Shifts timings**: - Rotational Shifts

**Transport**: — One Side transport in nigh Shift.

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