Gsa-housekeeping

2 weeks ago

Mysuru Karnataka, India GRAND MERCURE Full time

**Company Description**
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a dedicated and detail-oriented Guest Service Associate (GSA) - Housekeeping to join our team in Mysuru, India. As a GSA-Housekeeping, you will play a crucial role in maintaining the highest standards of cleanliness and comfort for our guests, ensuring their stay is exceptional from check-in to check-out.
- Maintain impeccable cleanliness standards in all assigned areas of the hotel, including guest rooms, public spaces, and back-of-house areas
- Ensure proper usage and safekeeping of departmental master keys and other keys to maintain guest and property security
- Interact with guests in a courteous and professional manner, addressing their needs and concerns promptly
- Collaborate effectively with other departments to provide seamless service and enhance guest satisfaction
- Inspect and prepare guest rooms, ensuring all amenities and supplies are properly stocked and meet quality standards
- Follow lost and found procedures strictly and report any discrepancies immediately
- Maintain and properly use all housekeeping equipment, supplies, and materials
- Adhere to safety and hygiene protocols, reporting any potential hazards or maintenance issues
- Participate in ongoing training programs to enhance skills and stay updated on industry best practices
- Assist in maintaining inventory of cleaning supplies and linens, reporting low stock levels as needed

**Qualifications**
- Diploma or Degree in Hotel Management, or equivalent qualifications
- Previous experience in housekeeping or hospitality industry preferred
- Strong attention to detail and ability to maintain high cleanliness standards
- Excellent customer service skills with a guest-centric approach
- Ability to work efficiently in a fast-paced environment
- Knowledge of cleaning procedures, products, and safety protocols
- Physical stamina to stand, walk, and perform cleaning tasks for extended periods
- Flexibility to work different shifts, including weekends and holidays
- Strong communication skills in English and local languages
- Team player with the ability to collaborate effectively with colleagues
- Excellent time management and organizational skills
- Trustworthy and responsible, capable of handling master keys and maintaining security
- Willingness to learn and adapt to new procedures and technologies

**Additional Information**
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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