Front Office Executive-female

2 days ago

Bengaluru Karnataka, India Essentia Premier Hotel Chennai Full time

Essentia Premier Hotel Hiring Front office Executive
Work location: Bangalore
Salary -upto 25k
looking for an Immediate joiner

**Skills and Qualities Required**:

- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Problem-solving ability
- Familiarity with hotel management software
- Multitasking and organizational skills
- Fluency in multiple languages (is a plus)
- **Guest Relations**:

- Greet guests warmly upon arrival.
- Handle check-in/check-out processes efficiently.
- Assist guests with queries, requests, and complaints.
- **Reservations and Bookings**:

- Update reservation systems with accurate guest details.
- Coordinate with housekeeping to ensure room readiness.
- **Communication Hub**:

- Coordinate between departments (housekeeping, maintenance, room service, etc.).
- Answer and direct incoming phone calls.
- Handle guest messages and ensure timely delivery.

**Key Responsibilities**:

- **Front Desk Operations**:

- Operate the front desk system (PMS like Opera, Fidelio, etc.).
- Issue room keys and collect payment information.
- Maintain records of guest check-ins and check-outs.
- **Billing and Payments**:

- Prepare guest bills and process payments (cash, cards, digital payments).
- Handle foreign currency exchange, if applicable.
- Maintain accurate cash and billing records.
- **Handling Guest Issues**:

- Resolve guest complaints or escalate to management if needed.
- Offer alternatives or compensations when appropriate.
- Ensure guest satisfaction and follow up as necessary.
- **Administrative Tasks**:

- Prepare daily reports (occupancy, arrivals/departures, VIPs).
- Maintain an updated record of room availability.
- Support hotel management in data collection and reporting.
- **Security and Compliance**:

- Verify guest identities and maintain guest records.
- Follow hotel safety and security protocols.
- Ensure compliance with local hospitality laws and regulations.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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