Front Office Executive

4 days ago

Shillong, India Ri-Kynjai ( Ri-Bhoi ) Full time

**About Us**:
Ri-Kynjai Resort, nestled on the banks of the serene Umiam Lake in Meghalaya, is a luxury retreat known for its traditional Khasi architecture, warm hospitality, and breathtaking natural beauty. We are currently looking for a **Front Desk Executive** to join our passionate team and help us deliver an exceptional guest experience.

As a **Front Desk Executive**, you will be the face of the resort, responsible for delivering outstanding service to guests from the moment they arrive until their departure. You will manage check-ins and check-outs, handle reservations, respond to guest inquiries, and ensure a welcoming and efficient front office environment.

**Key Responsibilities**:

- Greet guests with warmth and professionalism upon arrival
- Handle check-ins and check-outs efficiently using the property management system
- Manage room bookings and update reservation systems
- Address guest inquiries and resolve issues promptly and courteously
- Coordinate with housekeeping and other departments to ensure smooth operations
- Provide local information and concierge services when needed
- Maintain accurate records of bookings, payments, and guest feedback
- Ensure front desk area is clean, organized, and presentable at all times

**Requirements**:

- Minimum 2-3 years of experience in front office or customer service, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Proficient in English and Hindi; knowledge of local languages is an advantage
- Familiarity with hotel software systems (e.g., IDS, Opera, or similar)
- Ability to multitask, stay calm under pressure, and maintain professionalism
- Pleasant personality with a customer-first attitude
- Diploma or degree in Hotel Management or related field is preferred

**Benefits**:

- Competitive salary and incentives
- Complimentary meals during shift hours
- Opportunities for career growth and skill development
- Work in a peaceful, scenic location surrounded by nature

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 20/07/2025

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