Spa Therapist

3 days ago

Gurugram Haryana, India Heaven Holistic Spa Full time

Heaven Holistic Spa is a rapidly growing luxury spa and salon management company dedicated to enhancing well-being and rejuvenating lives. We provide premium spa and salon services across hotels and resorts throughout India. As a distinguished family-oriented brand, we have earned a reputation for delivering exceptional customer service while maintaining the highest standards of hygiene, environmental care, and product quality.

With over 25 spas either operational or in development, Heaven Holistic Spa is committed to implementing effective spa and salon management strategies, fostering long-term client relationships in a competitive industry.

**Responsibilities**:

- Provide tailored therapy treatments to guests.
- Assess guests' needs and identify any contraindications before starting services.
- Stay updated on the latest techniques and modalities in the field.
- Escort guests to and from treatment rooms.
- Prepare workstations and treatment rooms, including arranging drapes and maintaining a tidy space.
- Regularly check in with guests to ensure their comfort, safety, and satisfaction.
- Upsell spa services, explaining the benefits of various treatments.
- Promote and sell spa services and related retail products.
- Clean, sanitize, and maintain tools, equipment, and treatment areas throughout the shift.
- Dispose of trash, handle linens, and secure supplies at the end of the shift.
- Adhere to time schedules to ensure smooth service flow throughout the day.
- Handle inappropriate guest behavior professionally, following company protocols and escalating as needed.
- Report accidents, injuries, or unsafe conditions to the manager and complete required safety certifications.
- Follow company policies, maintain a professional appearance, and wear the correct uniform.
- Greet guests warmly, anticipate their needs, and provide exceptional service.
- Build and maintain positive relationships with colleagues.
- Knowledge of beauty and nail services is essential.

If you're dedicated to delivering top-tier service and creating a memorable experience for our guests, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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