
Support Analyst-1
1 day ago
Support Analyst-1
- KEY EXPECTED ACHIEVEMENTS
- Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the handling of the incident until its closure.
- Service Request processing. Ø Takes into account RH requests Ø Processes RH or forwards it to a contributor Ø Informs users on the status of RH treatments. Ø Continues the treatment of the RH until its closure
- Contributes to the analysis of root causes linked to incidents, (Problem Management) Ø Participates or even leads the analysis of root causes of incidents. Ø Transmits the result to the contributors in charge of implementing the patches.
- Exploits the monitoring of services. Ø Exploits the monitoring set up by the construction and/or infrastructure teams. Ø Takes into account the alert and informs potential contributors to anticipate impacts on users
- Validates changes in production (change management) Ø Analyses exchange requests to measure their impact on users. Ø Rejects or accepts the change based on his/her analysis. Ø If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. Ø If the exchange is rejected, provide arguments to the exchange coordinator.
- Capitalizes the knowledge acquired. Ø Ensures the capitalisation of lessons learned from its activities.
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Analyste Support 1
2 weeks ago
Pune, Maharashtra, India Michelin Full timeAnalyste Support 1 Key task - Incident and user request management Root cause analysis Improvement of user training - Monitoring and alerting improvement - New release validation. You will be part of a team fully accountable of run performance and quality of service (Green and golden days, on time incident resolution...) Significant experience on support...
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Analyste Support 1
2 weeks ago
Pune, India Michelin Full timeAnalyste Support 1
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Analyste Support 1
2 weeks ago
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Analyste Développeur 1
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Data Support Analyst-1
3 days ago
Aurangabad, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Junior Data Support Analyst - Strategic Portfolio Planning **Role**: JLL Technologies is a tech-focused division of Jones Lang LaSalle, a world leader in real estate services and a Fortune 500 company. This role is part of an embedded team that collaborates with strategic clients, primarily focusing...
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Analyst-1
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Pune, India TIAA Full timeAnalyst - Finance Control The Analyst, Finance Control, India role supports continual testing of internal finance controls. Working under limited supervision, this job assists with remediating gaps found through the testing process, while also working with external auditors to ensure the organization is compliant with Sarbanes Oxley (SOX) standards. Key...
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Data Analyst-1 Strategic Pricing
6 days ago
Pune, Maharashtra, India Fedex AMEA Full timeThe Lead Analyst provides support across multiple departments that impacts revenue and profitability across the organization. This position plays a key role in the implementation of pricing strategies and policies through the use of various analytical and data intelligence framework. The Lead Analyst acts as a lead within the Pricing organization, developing...
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Support Analyst
6 days ago
Pune, Maharashtra, India Idox Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSupport Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based)About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...
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Support Analyst
2 days ago
Pune, India Idox Full timeSupport Analyst EIM Support Pune, Maharashtra India(24x7 Shift, Office based) About the role We're expanding our Pune office's successful Customer Support activities and recruiting Support Analysts to join our growing team. This role will play a key part in delivering exceptional customer support for Idox products globally via phone and email in business...
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Rating Analyst-1+year-pune
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Pune, Maharashtra, India Crescendo Global Full timeRating Analyst-1year -Pune Summary - An exciting opportunity to join a leading global ratings and research organization where you will analyze corporates assess creditworthiness and deliver impactful insights for rating decisions This role provides exposure to client management financial analysis and credit risk assessment Location - Pune ...