Operations Executive

4 days ago


Mumbai Maharashtra, India TimesPro Full time

Learner Operations- Mumbai**About Us**
TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow.
TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations.Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth.
We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level.
- Understanding of EdTech Ops
- Familiar with CRM systems and practices.
- Learn, understand, and assess existing academic operations processes across various Institutes/customers and provide support and improvements.
- Accountable for follow-up on task which has dependence on internal / external stakeholders.
- Planning the day’s activities and prioritization assigned tasks.
- Updating Daily dashboard.
- Data Maintenance & Interpretation
- Improving Customer Journey/Experience - Process Optimization
- Basic to Moderate Knowledge of AI

**Job Requirement**
- Graduate with minimum 3 to 4 years experience within Operations function
- Passion for learning with excellent questioning and listening skills
- Solution oriented & Strong analytics.
- Time management and communication skills (Oral & Written) are essential.
- Flexibility to work on weekends.
- Eye for detail for document verification.
- Multitasking to close verifications for Multiple Institute.
- Grasp the understanding and working in CRM’s quickly.
- Acceptance and adapt to change.


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