Intern, Monitoring

3 days ago

Mumbai, India Ocwen Financial Full time

:
This position is being hired for providing operational support for Infrastructure Monitoring team in Ocwen

JOB FUNCTIONS AND RESPONSIBILITIES
- As a Network Operations Control Center resource in Infrastructure Solutions, you will have a variation of valuable roles in a large IT environment creating business value for Ocwen
- 24x7 Monitoring of the environment and resolution of events / alarms generated from the monitoring tools.
- Provide first level support and maintenance in the infrastructure and escalate issues to Senior Engineers as needed to ensure timely resolution of issues.
- Must be able to work with users and operations teams in a technical and professional manner with minimum direction.
- Collaborate with cross functional IT groups to improve process & systems that help run efficient operations.
- Document operational processes and developed testing methods.

EDUCATION / EXPERIENCE
- Bachelor's degree or equivalent.
- Knowledge of Python will be addon advantage.
- Good communicator with a natural aptitude for dealing with people.
- Good monitoring and network diagnostic skills.
- Basic understanding of Infrastructure devices and their functions (Server, Network and Storage)
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Strong analytical skills and able to collate and interpret data from various sources.
- Ability to assess and prioritize faults and respond or escalate accordingly.

WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed)
- 24 X 7 Environment, rotational shifts.

Day - 6:00 AM to 3:00 PM

Mid - 2:00 PM to 11:00 PM

Night - 10:00 PM to 7:00 AM

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