Patient Care Advisor

3 days ago

Bengaluru Karnataka, India Indegene Full time

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.
** **We enable healthcare organizations to be future ready and our customer obsession is our driving force
**.** We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.
- _

**You will be responsible for**:

- Execute PSP in the respective territories as per client-approved process flow, get relevant details and consent forms filled out by patients, and facilitate enrolment to the PSP
- Facilitating Diagnostic services by sharing details of test and having those conducted through coupon system.
- Coordination with patients and internal stakeholders to create orders via the Order management system
- Addressing patient’s queries and concerns from a pre-defined FAQ
- Continuous engagement with patients to check on the patient’s well-being and status
- Participate in quality audits, compliance, and regular training
- Handle record-keeping as per client specifications
- CRM system management
- Coordinate with internal stakeholders to run the operations seamlessly
- Share weekly/monthly PSP performance updates/insights with Indegene HO
- Support in liaising with the call centre team for patient follow-up support
- Support patients with the documentation process in institutions (where applicable)
- Be aware of all organisational, divisional and client-related policies and procedures related to quality, information security and data privacy
- Responsible to strictly adhere to quality standards for various deliverables as decided by the business unit or client
- Responsible to maintain confidentiality and copyright rules for various deliverables/clients and company
- Follow all the security rules with regard to various standards such as ISMS, ISO, CMMI and client guidelines

**Your impact**:
**About you**:

- Opportunity to work with global giants of the pharmaceutical industry
- Make an impact by contributing to improve health outcomes across the globe
- Opportunity to handle End-to-End Engagement for the Patient Support Programme
- Working with a proficient Project and account management team, who will be driving the entire Patient support Program for the client

**Must have**:

- Good oral and written communication skills in English and the vernacular language of the location base
- Patient management and patient counselling skills
- Empathy and willingness to listen and relate to patients
- Good computer skills - MS Office (basic knowledge of MS Excel)
- Strong attention to detail and problem-solving skills
- Previous experience in counselling for patients
- 0-2 years work experience
- Life science degree

**Nice to have**:

- Experience in PSP programs earlier

**EQUAL OPPORTUNITY**

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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