Sales & Tender Executive

**Sales & Tender Executive (PVC Pipes - IndiaMart & GeM Specialist)**

**Adarsh PVC Pipes Pvt Ltd** is a well-established and growing leader in the manufacturing and supply of high-quality PVC pipes and fittings. We are currently expanding our dynamic sales team and are looking for a dedicated and experienced **Sales & Tender Executive** to play a pivotal role in our continued success. This is an exciting opportunity for a professional who thrives on lead conversion, strategic tender management, and delivering exceptional customer service.

**Location**: Plot No. 1415, 1234, HSIIDC Industrial Estate Rai, District Sonipat, Haryana **(This is a Work-from-Office position)**

**Working Hours**: Monday - Saturday, 9:00 AM - 7:00 PM

**Compensation**: Up to INR 30,000 per month (commensurate with experience and skills)

**About the Role**:
As a Sales & Tender Executive, you will be at the forefront of our sales operations, directly contributing to our revenue growth by efficiently managing leads from key online platforms and navigating the intricacies of government procurement. Your expertise in sales conversion, combined with your in-depth knowledge of the Government e-Marketplace (GeM), will be crucial in expanding our market reach and securing lucrative government contracts. You will also serve as a primary point of contact for customer inquiries, ensuring a seamless and positive experience.

**Key Responsibilities**:

- **IndiaMart Lead Management & Sales Conversion**:

- Conduct thorough qualification of leads to identify genuine business opportunities.
- Develop and maintain a robust follow-up system to nurture leads through the sales pipeline.
- Present product information, negotiate terms, and successfully close sales to achieve and exceed monthly/quarterly sales targets.
- Maintain accurate records of all sales activities and customer interactions in our CRM system.
- Collaborate with the marketing team to optimize lead generation strategies on IndiaMart.
- **Government e-Marketplace (GeM) Profile & Tender Management**:

- Actively monitor the GeM portal for relevant tenders and bidding opportunities related to PVC pipes and allied products.
- Meticulously read, analyze, and interpret tender documents, ensuring full compliance with all specifications and requirements.
- Prepare and compile comprehensive bid proposals, collaborating with internal teams (e.g., technical, finance) to gather necessary information and documentation.
- Ensure timely and accurate submission of bids on the GeM portal.
- Strategically follow up on submitted bids, addressing any queries or clarifications from government buyers.
- Work towards successful conversion of GeM bids into confirmed orders and contracts.
- Maintain and update the company's GeM profile, including product catalogs and certifications.
- **Toll-Free Customer Service & Inquiry Handling**:

- Efficiently manage and respond to all incoming calls and inquiries received through the company's toll-free number.
- Provide accurate product information, pricing, and availability to customers.
- Address customer concerns, complaints, and requests in a professional and empathetic manner, aiming for first-call resolution.
- Escalate complex issues to the appropriate departments when necessary and ensure timely follow-up.
- Record all customer interactions and feedback for continuous improvement.

**Required Skills & Experience**:

- **Proven Experience**: A minimum of 5 years of hands-on experience in a role involving extensive call handling, sales conversion, and specific expertise in the Government e-Marketplace (GeM) platform, including tender analysis, bidding, and contract finalization.
- **Industry Knowledge (preferred)**: Prior experience in the PVC pipes, plumbing, or building materials industry is highly desirable. Familiarity with product specifications, market trends, and competitive landscape will be a significant advantage.
- **Sales Acumen**: Demonstrated ability to identify customer needs, present compelling solutions, negotiate effectively, and close sales.
- **GeM Proficiency**: In-depth understanding of the GeM portal functionalities, tender processes, compliance requirements, and best practices for successful bidding.
- **Communication Skills**: Exceptional verbal and written communication skills in English and Hindi. Ability to articulate complex information clearly and persuasively.
- **Customer Focus**: A strong commitment to providing excellent customer service and building lasting client relationships.
- **Analytical Skills**: Ability to analyze market trends, tender documents, and sales data to make informed decisions.
- **Organizational Skills**: Excellent time management, prioritization, and organizational abilities to manage multiple tasks and deadlines simultaneously.
- **Tech Savvy**: Proficiency in using CRM software, MS Office Suite (Word, Excel, PowerPoint), and online collaboration tools.
- **Proactive & Self-Motivated**: A self-starter wi