Telesales Executive

2 weeks ago

Kalkaji Delhi Delhi, India TheSqua.re Serviced Appartments Full time

**Responsibilities**:

- To answer the queries of the guests through mail & over the phone, & upselling the services using the best sales skills.
- Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating the revenue along with the team.
- Ensure that customer queries/ complaints are addressed in a timely and efficient manner, and that calling TAT is maintained
- Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
- Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.
- To ensure that all client details are fully completed, including marketing information. To ensure that the agent has full knowledge of their own and competitors titles in order to achieve the requirements of this role.
- To constantly seek out new revenue generating opportunities to ensure that company targets are met.

**Eligibility** **Criteria**:

- 4 to 5 years of experience in travel sales (International Process) or reservations
- Preferably from the Hotel/ Travel/ Hospitality industry
- Prefer someone who is having a degree in Hotel/ Hospitality management from reputed hotel management institute
- Excellent communication and presentation skills
- High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.
- Flexible with the shifts

**Hiring for the following Processes** - US, Europe, MEA, APAC

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- UK shift
- US shift
- Weekend availability

Ability to commute/relocate:

- Kalkaji, New Delhi - 110019, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC?
- What is your current In hand?
- What is your expectation?
- How many years of experience do you have in Hospitality industry?
- Are you currently working in a night shift (9 PM to 5:30 AM) ?
- Are you comfortable working in a night shift (9 PM to 5:30 AM)?
- Are you comfortable working in an afternoon shift (3 PM to 11:30 PM)?
- For which regions have you handled the reservations for?
- What is your notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Reservation: 4 years (required)

**Language**:

- English (required)

Work Location: In person

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