
Call Centre Representative- Fresher Banking Process
3 days ago
**Key Responsibilities**:
- Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.
- Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.
- Provide structured feedback to agents and team leaders for performance improvement.
- Identify process gaps and recommend corrective actions or training requirements.
- Prepare daily/weekly/monthly quality reports and share insights with management.
- Collaborate with operations, training, and HR teams to drive continuous improvement.
- Ensure compliance with internal quality standards and regulatory guidelines.
- Participate in calibration sessions to align quality expectations across teams
**Job Types**: Full-time, Fresher
Pay: ₹11,825.79 - ₹17,992.15 per month
**Benefits**:
- Provident Fund
**Language**:
- Hindi (preferred)
Work Location: In person
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Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,32,000 - ₹ 2,19,920 per yearKey Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...
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