Banking - Non Voice Process

2 days ago

Siruseri Chennai Tamil Nadu, India Atos Full time

**Job Title**:Non Voice Process
**Domain**: Banking (Pension / Insurance / Investments)
**Work experience** - Min 2 to 3 years in BPO BFSI sector
**Work Location**: Chennai (Siruseri)
**Mode**: Work From Office (Mon-Fri)

**Your day-to-day responsibilities include**:

- Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
- Provide support on business processes, policies, and procedures.
- Develop an understanding of the customer and business requirements.
- Achieve predefined quality levels to meet and exceed customer SLAs.
- Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.
- Identify challenges to performance and support improvements to enhance the efficiency of your team.
- Keep accurate records of operations and log incidents.
- Interpret, analyse data related to customer requests and queries and act accordingly.

**Skills we can’t do without**:

- Good communication skills
- The ability to convey information simply and concisely.
- Previous experience working in Life and Pensions or Financial Services
- Good oral and written communication, which is accurate and compliant.
- Ability to work collaboratively and input ideas and suggestions into group activities.
- Good time management skills and is organised.
- Easily adapts to changing priorities.
- Ability to plan and work to tight timelines without compromising accuracy.
- Ability to influence colleagues and stakeholders tactfully.

Pay: From ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Shift allowance

**Experience**:

- Banking (Pension OR Insurance OR Investments): 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 7010997321

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