Service Coordinator

7 days ago

Ernakulam, India IGA TECH INDUSTRIAL ELECTRONICS PRIVATE LIMITED Full time

Assign the service engineer for a particular site based on the nature of the work.
- Review the Installation report and prepare the monthly report on the services done.
- Arrange the materials required for the installations and commissioning based on the contractual agreement.
- Get a copy of the P O and drawings of the project in hand for the installation and commissioning and discuss the same with the Service Engineer assigned for the job.
- To keep a list of spares for the different type of products dealt with referring the PL and drawing as well as from previous experience of handling the same.
- Monitor the use of the spares for each servicing.
- Indent for spares as and when needed on checking the stock.
- Submit the costing of the spares to Sale as and when needed.
- Maintain spares stock register
- Ensure no service call pending more than a day.
- Ensure proper communication with all customers within the warranty as well as out of warranty whenever there is any service issues
- Follow up Customer Satisfaction after each Installation and Servicing through telephone.
- Verify service report/Installation report after each servicing /Installation.
- Prepare analysis on a) service call reporting time Vs attended time.

b) Failure analysis of all products and models.

c) Service Effectiveness
- Follow up Service bills and pending payments.

**Salary**: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Vazhakkala, Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Service Coordinator: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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