Front Office Executive

2 weeks ago

Raja Park Jaipur Rajasthan, India Narain Niwas Hotel Full time

As a Reservations Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

Responsibilities:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company s policy.
- Supervise and delegate work to reservation associate
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self-confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other people’s ideas
- Your experience and skills include:

- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities

**Qualifications**

**What we look for**:

- Preferably 2-4 years of experience in the hospitality/ travel industry
- Diploma or BBA in Hospitality or Tourism
- Strong customer service ethic
- Detail-oriented with all the administrative duties
- Highly motivated, a positive can do attitude and a collaborative team player.
- Strong communication skills in both English and Hindi (verbal and written)
- Problem solving skills and ability to use own initiative
- Ability to work both independently and as part of a team

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Raja park, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)

**Language**:

- English (preferred)

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