Customer Service Executive

1 week ago

Dera Bassi, India A S Bearing Company Full time

A S Bearing Company is an authorized distributor for over 28 brands including SKF, Enerpac, Petronas, Lincoln, Vogel, Premium Transmission and all electrical products. A S Bearing is providing also customer solutions, and services in the business of rolling bearings, seals, mechatronics, services, and lubrication systems.

**Job description**
- On-boarding customers and supporting the use of Company products at launch of the customers project
- Ensuring customers achieve their adoption and success targets
- Execute a customer success plan devised by your manager for each customer
- Conducting training sessions and periodic health checks
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- Communicating across teams, key customer feedback and data points
- Ensuring optimum account performance and smooth business processes

**Skills and Experience**
- Implementing new and improved business processes for managing and expanding customer accounts
- Managing relationships and networking across many different functions in a fast-moving business environment
- Developing and implementing an effective strategic account plan through collaboration with other team members
- Proactive and ability to anticipate customer needs and requirements
- Effective professional discipline, organization, management and communication
- Having Knowledge of ERP or SAP

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Speak with the employer**
+91 8699025718

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