Dental Receptionist/nurse

5 days ago

Greater Kailash I Delhi Delhi, India Tooth and Tonic Full time

**Key Responsibilities**:
**Patient Interaction & Customer Service**:

- Welcome patients and visitors with a professional and friendly demeanour.
- Schedule, confirm, and reschedule patient appointments accurately using the clinic’s management software.
- Provide clear instructions regarding clinic procedures, policies, and financial matters.
- Address patient queries, complaints, or concerns promptly and escalate issues to management when necessary.
- Maintain confidentiality of all patient records and personal information, in line with privacy regulations.

**Administrative & Operational Tasks**:

- Manage patient registration and maintain up-to-date records in the clinic management system.
- Collect, process, and record payments, invoices, and receipts accurately.
- Maintain front desk cleanliness, stock of patient forms, and other essential office supplies.
- Coordinate with dental assistants, clinicians, and other staff to ensure smooth patient flow.
- Prepare daily reports on appointments, cancellations, and patient feedback for management review.
- Assist in insurance verification, billing, and claim processing as needed.

**Technology & System Management**:

- Operate clinic management software efficiently for scheduling, billing, and patient records.
- Maintain a basic understanding of dental procedures and services to assist patients accurately.
- Update online booking platforms, social media, or patient communication portals as required.

**Qualifications & Skills**:

- Prior experience in a front office or receptionist role, preferably in a premium healthcare or dental clinic setting.
- Exceptional communication and interpersonal skills.
- Professional appearance and a friendly, approachable demeanour.
- Strong organisational skills, attention to detail, and multitasking ability.
- Proficiency in MS Office and familiarity with clinic management software.
- Ability to remain calm under pressure and handle difficult situations tactfully.
- Knowledge of dental terminology and insurance procedures is a plus.

**Personal Attributes**:

- Empathetic and patient-focused mindset.
- Punctual, reliable, and disciplined.
- Team player with a positive attitude.
- High level of integrity and confidentiality.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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