Deskside Technician I

3 days ago

Bengaluru, India Stefanini, Inc Full time

MAC system support experience
- Provide onsite deskside support to local and remotes sites in Shenzhen.
- Travel is required when necessary.
- Support computing hardware and desktop software.
- Support Printer & Peripherals, Desk phone and Mobile phone.
- Support Video Conference room and Show room as level 1. Standby service is required when necessary.
- Provide Event Support according to business requirements.
- PC re-imaging for PC Refresh or computing problems when required.
- Restoration and migration of user data
- IMAC Support IT equipment Install/Move/Add/Change
- Assistance of PC Assets management with Assets team together.
- Provide Smart Hands as required to assist other support groups including but not limited to networking, server and telecommunication teams.
- Track and resolve customer incidents and requests in ServiceNow.
- Train and mentor less-experienced team members
- Provide End User IT training
- VIP Support experience preferred but not mandatory
- Good English in reading, writing and speaking
- Solid foundation of end user computing experience
- Excellent troubleshooting capability
- Excellent verbal and written communication skills
- Fundamental knowledge of Service Management process
- Good time management skills to prioritize workload
- Good service experience in a corporate environment
- Ability to determine the solution & root cause of issue
- Ability to learn new technologies

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