Docusign Clm

**Job Description**:
- Greeting From TCS- TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.- The customer is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that you’d have at a startup, combined with the large-scale impact of working at a global company.- The customer is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.- Role - Senior Engineer, Application Reliability Engineer- Required Technical Skill
- DocuSign CLM / DocuSign E-signature
- AWS
- DevOps - Terraform, CI/CD Pipeline / API
- Knowledge in Coding language Python
- System Engineer - Red hat/windows
- Desired Experience Range - 5 - 7 Years- Location of Requirement - Hyderabad.- Must-Have:
- Hands-On experience of working 5-7 years on DocuSign CLM.
- Knowledge and experience with both Salesforce Classic and Lightning UI's.
- Experience integrating and maintaining salesforce with third-party systems.
- Knowledge and experience with both Salesforce Classic and Lightning UI's.
- Knowledge of Salesforce platform standard and custom capabilities (e.g., standard and custom fields, validation rules, formulas, page layouts and record pages, custom object and relationships, approvals, and security).
- Understanding of the SDLC and agile delivery methodology.
- Have kept abreast of new SFDC features and functionality and have provided recommendations for process improvements.
- 5-7 Years of experience as Technical
- 5 Years of experience as Salesforce Administrator / Developer.
- 2 Years of experience on Devops.
- Ability to provide Production support: 24/5 and On-call over the weekend.
- Point of escalation in event of a major incident.
- Detailed Responsibilities:
- Work closely with senior and junior engineers in ARE Team and coordinate the efforts with lead and manager of the team.
- Must interact with global teams in time zones spanning UK, US, APAC areas.
- Resolve customer service issues and thoughtfully handle complex customer service problems.
- Lead customers: expectations and experience in a way that results in high customer satisfaction.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical standard processes.
- You will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
- Develop highly interactive UI using Lightning Design System, Visual force, JavaScript, and jQuery technologies.
- Create/maintain user accounts and interact with end-users to troubleshoot and resolve issues and questions.
- Day to day maintenance and support of Salesforce including complex product and pricing rules and guided selling workflows.
- Troubleshoot and fix defects for planned releases and production issues, research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling, and monitoring.
- Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

**Location**
- Hyderabad**Job Function**
- IT INFRASTRUCTURE SERVICES**Role**
- Engineer**Job Id**
- 270956**Desired Skills**
- AWS | DevOps | Python | API(Application programming interface) | Redhatfusion Integrator**Qualifications** : BACHELOR OF TECHNOLOGY