Level 2 Production Support for Pd Analytics Platform

2 weeks ago

Pune, India Deutsche Bank Full time

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above.
- Incident-, Change-, Problem
- and Service Request management
- Solving incidents of customers in time
- Log file analysis and root cause analysis
- Participating in major incident calls for high priority incidents
- Resolving inconsistencies of data replication
- Supporting Problem management to solve Application issues
- Creating/Executing Service Requests for Customers, provide Reports and Statistics
- Escalating and informing about incidents in a timely manner
- Documentation of Tasks, Incidents, Problems and Changes
- Documentation in Service Now
- Documentation in Knowledgebases
- Adding requests for Monitoring
- Adding alerts and thresholds for occurring issues
- Implementing automation of tasks
- **Your skills and experience**
- Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
- ITIL V3 foundation certification (preferred)
- Know How on Banking domain
- Good experience in HDFS data storage
- Knowledge in maintaining Linux server
- Deeper Know How of Hadoop eco systems (HIVE, Impala, Oozie, YARN)
- Knowledge about Data Analytics and experience in analysing logfiles
- Experience with ITSM tool ServiceNow
- **Key Business Competencies**

**Proficiency Level (1 to 5)**

Communication

P3 - Experience

Financial Management

P2 - Basic

Innovation

P2 - Basic

Managing Complexity

P3 - Experience

Product Knowledge (internal & external)

P3 - Experience

Risk Management

P2 - Basic

**Key Technical Competencies**

**Proficiency Level (1 to 5)**

Business Continuity / Disaster Recovery

P2 - Basic

Operational Management

P3 - Experienced

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- **About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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