Application Scientist

To conduct basic flow cytometry training courses at the BD FACSAcademy
- Responsible for overall maintenance and upkeep of all instruments at the BD FACSAcademy
- To support the Regional Sales Team in identifying market opportunities and assisting to actualize market potential.
- Executing market development activities in alignment with national BD Bioscience marketing strategy in order to increase organizational productivity

**Job Description**:**Providing Application and Training Support**
- The position is responsible for effecting Instrument and Applications training to customers for increased productivity
- Inclined to learn and improve technical knowledge and skills on existing and new BD Bioscience products.
- Assist in training programs for Sales Managers and channel partners in the assigned territory for better understanding and positioning of BD products

**Marketing and Sales support**
- Co-ordinate and support awareness activities such as seminars, conferences, workshops etc in alignment with marketing strategy.
- Conduct routine product demonstrations to prospective customers for building value to positively impact sales and increased productivity.
- Support the sales team by making basic technical presentations in the assigned territory.

**Monitor and report**
- Prepare and provide report on technical support and progress made to the supervisor as required. Ensure timely submission of post-installation training and evaluation reports.
- Continuously track competitor activity and actively scan the market environment for developing trends and practices and emerging business opportunities.
- Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization

**Liaise**
- Synergize and co-ordinate within business segments for timely and operationally lean delivery of on-site instrument training for a high level of customer satisfaction.
- Support a culture of constructive feedback and continuous improvement within the organisation

**Critical Challenges**:

- Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc

**Contacts**
Internal
- National Application Manager, BD Biosciences
- Senior Application Manager, BD Biosciences
- Application Manager, BD Biosciences
- Application Specialists & Application Scientist of other regions
- Regional Sales Manager - assigned territory
- Area sales managers / FSE - assigned territory
- Senior Business Managers Instrumentation & Reagents
- Sales Coordinators
- HR partner

External
- End users
- Channel Partners

**Unique knowledge and skills**:

- Analytical problem solving
- Presentation and teaching skills
- Communication skills
- Fluency in written and oral English

**COMPETENCIES**:
**Essential**:
**Living the Values**
Demonstrate the behaviours that are the foundation for becoming a great Company
- Great performance, great contribution, and great place to work:

- We accept personal responsibility
- We treat each other with respect
- We always seek to improve
- We do what is right

**Customer Focus **- Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations, and working to exceed them.
- Is dedicated to establishing and meeting the needs and expectations of internal and external customers
- Gets first hand customer information and uses it for improvements in products and services
- Acts with the customer focus and interests in mind
- Establishes and maintains effective relationships with customers and gains their trust and respect

**Action Oriented - **Is agile and timely in making things happen.
- Demonstrates willingness and commitment to work hard;
- Not fearful of acting with a minimum of planning;
- Seizes more opportunities than others
- Takes action when needed.

**Teamwork - **Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.
- Listens effectively (active listening);
- Constructively responds to point of view expressed by others;
- Gives others the benefit of the doubt;
- Provides support to those who need it;
- Recognises the interest and achievements of others.

**Continuous and Versatile Learning**
Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.
- Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
- Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
- A relentless learner who utilises diverse methods and opportunities to learn;
- Analyses both successes and failures for clues to improvement; learns from feedback/coaching
- Teaches others in order to support their continuous learning and to enhance won understanding

**Desirable**:
**Process Effectiveness - **Understan