Associate Digital Coordinator

1 week ago

Bengaluru, India Victoria's Secret Full time

**Description**

**Title: Associate Digital Coordinator**

**Responsibilities**
- Maintain and manage the offer code grids
- Evaluate reporting to identify trends or possible website issues that will need further testing
- Leverage customer and associate sentiment through VOC feedback as a mechanism for identifying potential system issues
- Collaborate with team members, CCC leaders, and cross-functional partners to develop, maintain, and execute Quality Assurance testing
- Execute testing for enterprise projects to include user acceptance, system, and regression testing
- Develop and maintain test scripts based on business rules and requirements
- Communicate identified issues using established methodology in order to bring to resolution
- Will support Chat, ICS or Edit departments based on business needs
- Maintain and manage Offer Code Grid/Lists
- Ability to operate and flex in a 24/7 environment

**Willingness to work in rotational shifts patterns including late night shifts**

**Cross Functional Support/ Relationship Building**
- Builds and sustains relationships across the Care Center
- Exercise clear communication with various Care Center partners, leaders, and peers

**Key Meetings**
- Team meetings
- AOS meetings
- Quarterly Business Reviews
- Cross-Functional team meetings

**Qualifications**

**Talent Management / Development 5 Pillars of Talent Management**
- Acquisition and onboarding
- Alignment and Performance Management
- Development and Succession planning
- Culture and Engagement
- Rewards and Retention
- Creation and execution of IDP/ PPO/ Mid-Year/ Performance Review
- Identify continuous learning opportunities for own development (i.e. Learning Manager, attend other meetings to gain insights, job shadowing)
- Participate and support AOS initiatives
- Attend training
- Continue to build skills
- Uses some autonomy and makes decisions on the following:

- Customer issues with both lower and higher complexity
- 1-2 years of service and/or sales/retail experience
- Excellent verbal and written communications experience

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