Telecaller

2 weeks ago

Jalandhar Punjab, India Dream World Immigration Full time

**Job Title**: Telecaller

**Location**: Dream World Immigration

**Job Type**: Telecaller
**Salary**: 8000-14000

**Company Overview**:
[Your Company Name] is a leading company in [your industry]. We are committed to providing exceptional customer service and expanding our client base. We are currently looking for a skilled and motivated Telecaller to join our team and help us drive our customer outreach and sales efforts.

**Responsibilities**:

- Make outbound calls to potential and existing customers to promote products and services.
- Handle inbound calls, addressing customer queries, and providing information about the company’s offerings.
- Ensure all calls are logged and documented in the CRM system.
- Qualify leads, generate interest, and schedule appointments or follow-ups as needed.
- Meet daily, weekly, and monthly sales targets and KPIs.
- Provide excellent customer service and build rapport with clients over the phone.
- Follow up with customers on pending requests, product inquiries, or ongoing services.
- Assist with resolving any customer complaints or issues in a professional manner.
- Maintain an up-to-date knowledge of the company’s products and services.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in telecalling, customer service, or sales is a plus.
- Excellent communication skills, both verbal and written.
- Strong listening skills and the ability to understand customer needs.
- Ability to handle rejection and stay motivated.
- Ability to multitask and manage time effectively.
- Positive attitude and a customer-centric approach.
- Proficiency in using MS Office and CRM systems is preferred.

**Preferred Skills**:

- Experience in cold calling or telesales.
- Knowledge of a second language (e.g., Hindi, Spanish, etc.) is a plus.
- Ability to work in a fast-paced environment.

**How to Apply**:
Please submit your resume along with a brief cover letter explaining why you're a great fit for this role.

**Job Types**: Full-time, Part-time

Pay: ₹8,446.79 - ₹14,262.23 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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