Hospitality Trainer

**Job Mission**:
Be able to conduct needs assessment, executive training, develop and evaluate.

Be a confident public speaker and a devoted trainer who is up to the date with the latest tools and resources.

Responsible for providing strategic leadership, building, management and development within the training arena.

**Key Areas of Responsibility**:

- Create training strategies, initiatives and materials
- Collaborate with internal teams to identify corporate training needs for internal and external customers
- Design, plan, develop and implement an effective training curriculum
- Prepare training materials such as documentation, videos and presentations. Test and review created materials.
- Continuous upkeep of knowledge base for support and operations team and toolset
- Schedule training sessions
- Oversee and direct training workshops and sessions
- Continually update training programs to ensure up to date information and works to keep program vibrant and entertaining
- Develop monitoring systems to ensure appropriate certification is obtained
- Ensures all training materials and programs are compliant with laws and regulations of the regions that it will be applicable to
- Conduct employee surveys and interviews, track and compile collected data for meaningful on-going improvements in conjunction with the creation, setup and adoption of Shiji support tools as per operational fit.
- Promotes and manages process of continuous improvement
- Creates and maintains a positive team environment that displays high levels of team spirit, motivation and strong work ethics
- Ensures continued customer focus and knowledge acquisition, enhancing and increasing productivity through the introduction and /or changes to training procedures, technology and / or tools
- Develops strategy and plans to successfully implement scalability plans, operational policies and to achieve business objectives where directed
- Providing guidance and leadership for problems and questions
- Perform other related duties as assigned.

**Qualifications**

**Requirements / Qualifications**:

- Degree in Business Administration, Organisational Management, Public Relations or related fields
- Training certification
- Impressive communication, presentation and interpersonal skills
- Proven experience as a corporate trainer
- Minimum 7 years in a training position
- Solid knowledge of latest corporate training techniques
- Proficient in MS Office (especially Powerpoint); e-learning software is an asset
- Critical thinking
- Proficiency in Microsoft Word, Excel, Outlook and Powerpoint
- Should have minimum 2 years work experience in hospitality

**Critical Competencies**:

- Exceptional English verbal and written communication skills
- Great communicator with the ability to effectively describe complicated concepts to different regional audiences
- High soft skills in listening and communication
- Proficient in time management and possess excellent public speaking skills
- Must have to ability to engage trainees in discussion during the sessions
- Excellent reading and comprehension skills as well as the ability to be an active listener
- Creative and strategic thinker
- Ability to work and thrive in a multi-tasked, fast-paced and fluid work environment
- Professional, have a positive “get it done” attitude and a strong work ethic
- Strong analytical, organizational, communication and people skills

**Competencies**
- Self-starter and highly self-motivated
- Critical thinking and problem solving
- Excellent decision-making and leadership capabilities
- Conflict resolution experience
- Adaptability
- Customer focused
- Efficient with good administrative and organizational skills
- Good leadership, team building and management skills
- Ability to adapt quickly to new technologies, products and procedures
- Ability to maintain calm under pressure and tolerate stress

**Additional Information**

**We offer**:

- All types of employment.
- Flexible working hours, possibility to work partially remotely.
- Full package of benefits, including the private medical care, sports card, life insurance, “cafeteria” card, English lessons and more
- Support of self-development in professional area (co-financed trainings, conferences, certifications etc.)
- Chill rooms with variety of games, team building events and staff parties.
- And last - but not the least - great Team, atmosphere and a chance to participate in creating the enterprise-scale project from a scratch in an international environment.

**Salary**: ₹8,191.55 - ₹60,000.00 per month

Schedule:

- Flexible shift
- Weekend availability

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 7 years (preferred)
- Hospitality: 2 years (preferred)