Client Service Officer C-10

1 week ago

Secunderabad, India Citi Full time

Core Responsibilities (Service Deliverables):

- Servicing corporate salary account portfolio and develop excellent working relationship with SPOCs and Chief decision makers.
- Ensuring NIL presidential, Regulatory and ERU escalations for the portfolio assigned
- Undertaking various initiatives to meet service deliverables and ensure a high level of engagement with the customer.
- Coordination with the operations team effectively to ensure seamless execution of customer instructions.
- Close monitoring and reduction of instruction INEXs (rejects)
- Ensure complete control on daily service deliverables - SLS/NSDL/ AIR/referral queries.
- Handling of Inward/ Outward remittance and close looping relevant queries

Day-to-Day Responsibilities (Compliance and Controls):

- Ensuring that all regulatory, statutory & compliance deliverables /standards are met.
- Timely reporting and closure on WAU, NSDL alerts, AIR, etc.
- Timely submission of trails for MCA and other compliance deliverables.
- Working towards achieving a satisfactory audit rating.
- Complete adherence to all KYC and AML policies
- Managing vendor agreements, billings, TPISA, if any.
- Ensure that compliance issues are resolved with urgency and escalated a timely manner

Key Deliverables:

- Ensure that customer issues/ queries are resolved with urgency
- Undertaking digital / process re-engineering initiatives to meet service deliverables.
- Ensure full compliance to regulatory / AML/ KYC requirements whilst managing customer expectations

**Skills**:

- Strong orientation to customer service
- Strong interpersonal skills
- Strong written and verbal communications skills
- Be self-driven and enthusiastic
- Product Knowledge
- Ability to multitask and manage all facets of the job

Educaton
- Bachelor’s/University degree or equivalent experience

Qualifications:

- Previous relevant experience preferred
- NISM Depository Module Series 6 certification.
- Effective verbal and written communication
- Influencing and relationship management skills
- Proven ability to creatively solve problems

This job description provides a high-level review of the types of work performed. Other job related duties may be assigned as required**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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