IT Admin 1.3.2

**Company Overview**:
DentistFind is an innovative dental marketing platform and service dedicated to helping dental practices grow consistently and effortlessly. Our platform combines cutting-edge technology with personalized consultation, equipping dental professionals with the tools and guidance necessary to achieve their goals.

**Job Overview**:
The IT Administrator is responsible for overseeing the company's IT infrastructure, ensuring efficient operation and security of all technological systems. This role includes troubleshooting website issues, updating web content, providing remote support, and managing integrations across various platforms.

**Key Responsibilities**:
- Diagnose and resolve basic website issues, such as broken links and page load errors.
- Update and maintain website content, ensuring accuracy and compliance with company standards.
- ** IT Admin and Support**:
- Install, maintain, and configure software systems according to company policies.
- Perform software upgrades to achieve optimal performance levels.
- Handle admin tasks that support the department and complete ad hoc tasks assigned by the Manager.
- ** Integrations and Data Management**:
- Manually upload and verify lead data in CRM systems, ensuring data integrity.
- ** IT Infrastructure Management**:
- Monitor and maintain the company's IT infrastructure to ensure optimal performance and security.
- Implement and manage security protocols to protect company data.
- ** Communication and Documentation**:
- Maintain IT infrastructure and manage help desk issues.
- Document processes and solutions and provide recommendations for continuous improvement.

**Required Skills and Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Certifications such as CompTIA A+, Network+, or similar are required.
- Previous experience from internships or practical learning opportunities related to IT administration.
- Familiarity with WordPress and CRM systems.
- Working knowledge of relevant operating systems, software, and programming.
- Excellent problem-solving and critical thinking skills.
- Keen attention to detail with good organization, time management, and prioritization skills.
- Effective troubleshooting abilities.
- Strong communication skills, including speaking, writing, and active listening.
- Great customer service and interpersonal skills.
- In-depth knowledge of hardware and software.
- Up-to-date knowledge of the latest IT and software trends.
- Enthusiasm for continual learning.

**Preferred Qualifications**:

- Experience in a remote work environment.
- Familiarity with Python, Bash/Shell Scripting, PowerShell, SQL, Ruby, Perl, Java or PHP
- Experience using integration tools like Pabbly.
- Understanding of SEO practices and website analytics.
- Experience in the dental industry or healthcare IT systems.

**Company Culture & Values**:

- ** Analytical Decision Making**: Data-driven strategies guide our decisions.
- ** Speed & Agility**: We prioritize efficiency and speed in execution.
- ** Strategic Focus**: Long-term success through strategic actions.
- ** Continuous Improvement**: Relentless pursuit of excellence and growth.
- ** Integrity & Transparency**: Building trust through honesty and accountability.
- ** Challenge-Oriented**: Embracing challenges as opportunities for innovation.

**What We Offer**:

- Opportunity to work in a fast-paced, innovative environment.
- Ability to make a significant impact on the growth and success of dental practices.
- Professional development and growth opportunities.
- Collaborative and supportive remote work culture.