Site Operations

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role: The PayPal SRE team aims to create the most reliable commerce platform on the planet. We engineer AI driven reliability platforms that measure, monitor, and protect the experience of PayPal merchants and customers. Meet our team: You will be part of a production operations team within a new SRE organization focused entirely on merchant experience. This team will add to our platform of world class automation and observability tools to create features that give us greater visibility and faster response to any issue affecting merchant experience.

**Job Description**:
**Your way to impact**:

- Work directly with Product Development teams on features, operations, and reliability engineering, to improve the outcomes that our merchants deserve.

**Your Day to Day**:

- You will facilitateconstructive retrospective sessions to help us enhance the whole lifecycle of operational response—from inception and design, through deployment, operation and refinement.
- Ensure the proper documentation of incidents affecting our merchants, with the appropriate data collected for the use of our various reliability platforms.
- Develop and improve production monitoring and management capabilities using existing platforms and tools.
- Work with the Production Operations Manager to take on problems, escalate, and resolve critical site incidents.
- Be the primary enabler in the reduction and elimination of issues affecting merchant experience.

**What you need to bring**:

- Desire to be part of a shift based team with hands on responsibility to protect the experiences of our merchants.
- Skills in Python or other industry standard software development languages (e.g., Java, Node)
- Experience with GCP and related services a strong plus.
- Experience with GitOps/Operation as Code preferred with the knowledge of terraform, artifactory.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

**Our Benefits**:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

**Who We Are**:
**Commitment to Diversity and Inclusion**

**Belonging at PayPal**:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do thei