IT Technician

We are hiring IT Technician to provide desktop support for regional corporate offices and approximately 250 remote apartment community locations. Respond to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests. Communicate all issues to the IT Manager.

**In your journey as an IT Technician, you will**:
**Perform the below Roles & Responsibilities**:

- Provide remote desktop software, hardware, and networking support
- Respond to requests for support via work tickets
- Communicate with end-users to understand their support request
- Provide end-user with a realistic expectation for completing the work request
- Upon completion of the work request, communicate the final results with end-user
- Perform regular preventative maintenance checks on PC’s, printers, and copiers
- Manage trouble tickets and orders for telephone hardware, telephone service, and internet service at remote locations
- Maintain VPN connection to production and disaster recovery data centers via Meraki firewalls
- Image, configure, and deploy new computers; re-image existing computers when necessary
- Create and maintain Active Directory and Exchange user accounts
- Manage file share NTFS permissions
- Provision, configure, and support mobile devices and corporate office phones
- Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks
- Collaborate with and assist the rest of the IT team
- Problem/resolution and root cause management
- Perform other assigned duties not defined

Bringing in the below experience & education:

- Minimum 3 years of IT Technician experience required for a global organization
- MCSE certification preferred
- Installation, configuration, and management of Desktop Operating Systems such as Windows 7
- Windows Server 2003, 2008, 2008 R2 installation, configuration, and management
- Active Directory management and configuration
- MS Exchange, Outlook, and OWA management and configuration
- Mobile device, Exchange Active Sync configuration and management (iOS and Android)
- TCPIP configuration. Understanding of Broadband connections and firewall/router configuration
- Understanding of telecommunications, analog and VOIP phone
- Desktop image creation, maintenance, and deployment

**Job Location**:

- Mohali

**Shift Timings**:

- 24*7