Customer Support Executive

2 weeks ago


Bengaluru Karnataka, India ZealCross Private Limited Full time

Role - Senior customer support executive

Location - HSR Layout, Bangalore

Mandatory Languages - English, Malayalam, Hindi

Work experience - Minimum 2-3 years

Salary range - 35-40k

In your capacity as Lead - Customer Success, you will play an essential role in helping us achieve our

mission of making the healthcare experience more convenient and consumer-centric.

Your key responsibilities will include, but not be limited to:

- Resolve and manage customer escalations in order to provide optimum experience
- Reduce Overall queries coming in by working with the right team to resolve the root cause
- Ensuring Query to resolution time is minimum providing an unparalleled experience
- Stakeholder management and relationship building with multiple folks within and outside the

organization
- Work with the manager to keep iterating and modifying process where needed
- Analyse and report the trends, insights and work with the team to problem solve the same
- Team management, leave and shift management
- Quality checks on the process and performance of the team members
- Step in and own up areas of problems with a customer first mindset.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 3 years (required)
- Quality control: 1 year (preferred)
- total work: 5 years (required)

**Language**:

- Malayalam (required)
- English (required)



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