Customer Support Executive

6 days ago


Gomtinagar Lucknow Uttar Pradesh, India Sigma IT Software Designers Pvt. Ltd Full time

**Job Title: Grievance Feedback Executive**

**Working Location**:VW5V+3JW, Kisan Bazar Vibhuti Khand, Gomti Nagar,opposite to Cinepolish, Uttar Pradesh

**Department**: Jal Jeevan Mission

**Expereince**: Fresher

**Salary**: 10k to 12k

About the Scheme: The Jal Jeevan Mission (JJM) is a flagship initiative by the Government of India in collaboration with state governments, aimed at providing Functional Household Tap Connection (FHTC) to every rural household. Under this mission, the Grievance Feedback Executive plays a crucial role in bridging the gap between citizens and the service delivery mechanism.

**Key Responsibilities**:

- Receive, record, and manage public grievances related to water supply issues under the Jal Jeevan Mission.
- Classify, prioritize, and escalate unresolved issues to relevant officials or departments.
- Ensure all complaints are responded to within the designated time frame.
- Interact with beneficiaries via phone calls.
- Educate villagers about the mission, their rights, and how to raise complaints.
- Maintain a comprehensive complaint database and generate regular status reports.
- Submit weekly/monthly grievance redressal updates to district-level authorities.

**Key Skills & Requirements**:

- Qualification: Minimum Graduate in any discipline
- Tech Skills: Basic computer proficiency Behavioral Competencies:

- Strong communication and interpersonal skills
- Problem-solving attitude
- Patience and empathy when dealing with rural citizen

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8175967652



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