Automotive Service Advisor

2 weeks ago

Delhi, India Vocally Full time

This is a remote position.

**Requirements**:

- Duties/Responsibilities: _

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Handle customers inquiries promptly and accurately
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Write repair orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
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Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
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Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
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Use service files to suggest additional repairs or services if required.
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Perform other related duties as assigned.
- Required Skills/Abilities: _

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Excellent written and verbal communication skills
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At least 2 years' relevant experience with English speaking North American customers / clients.
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Working knowledge of automotive repairs.
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Knowledge of techniques of customer satisfaction and retention.
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Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)
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Ability to work cooperatively with all levels of the organization.
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Ability to communicate with others and to assimilate and understand information.
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Ability to operate assigned software and electronic equipment.
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Ability to make sound decisions in a manner consistent with the essential job functions.
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Should have a high sense of responsibility, and be communicative, self-organized and open minded.
- Work Environment Requirements: _

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A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
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An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply.
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A quiet and uninterrupted working environment with a dedicated desk.

**Benefits**
- Dynamic culture and work environment.

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Globally decentralized organization
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Competitive pay.
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Paid Time Off.
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Work from home / Remote.

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