Automotive Csr

This is a remote position.

**Requirements**:

- Duties/Responsibilities: _

*
Handle customers inquiries promptly and accurately
*
Write repair orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
*
*
Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
*
Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
*
Use service files to suggest additional repairs or services if required.
*
Perform other related duties as assigned.
- Required Skills/Abilities: _

*
Excellent written and verbal communication skills
*
At least 2 years' relevant experience with English speaking North American customers / clients.
*
Working knowledge of automotive repairs.
*
Knowledge of techniques of customer satisfaction and retention.
*
Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)
*
Ability to work cooperatively with all levels of the organization.
*
Ability to communicate with others and to assimilate and understand information.
*
Ability to operate assigned software and electronic equipment.
*
Ability to make sound decisions in a manner consistent with the essential job functions.
*
Should have a high sense of responsibility, and be communicative, self-organized and open minded.
- Work Environment Requirements: _

*
A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
*
An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply.
*
A quiet and uninterrupted working environment with a dedicated desk.

**Benefits**
- Dynamic culture and work environment.

*
Globally decentralized organization
*
Competitive pay.
*
Paid Time Off.
*
Work from home / Remote.