Customer Support Executive

22 hours ago

Ludhiana Punjab, India edutinker Full time

**Remote**

**Requirements and Skills**:
Strong working knowledge of the Microsoft Office Suite products

**(MS Word and Excel etc.)**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools

**Must have their Desktop or Laptop**

**Responsibilities**:

- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and

Marketing teams.
- Assist in training Junior Customer Support Representatives.

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

- Current Location?
- Current/Last CTC?
- Are you good in english communication?

**Experience**:

- Customer Support: 1 year (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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